Betting Rules

These Betting Rules explain how bets are placed, accepted, settled and managed at Clubhouse Casino. They are intended to help players in Australia understand the general conditions that apply when using our betting services. By opening an account, placing a bet or using a betting feature, you agree to follow these rules, our Terms and Conditions, and any specific rules displayed for the relevant game or market.

Clubhouse Casino operates under licence No. 0000002 from the Tobique Gaming Commission and licence No. 8048/JAZ2020-13 from Curaçao eGaming, validated by Antillephone NV.

1. General betting conditions

Clubhouse Casino provides betting and gaming services subject to applicable Australian laws, regulatory requirements and the rules shown on the website. These rules apply together with any game-specific instructions, promotional terms, account conditions and notices displayed before or after a bet is placed. If a specific rule conflicts with a general rule, the specific rule for that game, market or promotion will generally apply to that activity.

You must read the information presented on the betting screen before confirming a wager. This may include the available selection, odds or payout information, minimum or maximum stake information, the relevant event or game, and any conditions affecting settlement. It is your responsibility to make sure that your selection and stake are correct before submitting a bet.

You must be legally permitted to use the service in your location.
You must provide accurate, current and complete account information.
You must use only your own account and payment methods that you are authorised to use.
You must keep your login details secure and notify the operator if you believe your account has been accessed by someone else.
You must not use the service for unlawful activity, fraud, money laundering, collusion or any other prohibited purpose.
You must comply with applicable age, identity and verification requirements.

Clubhouse Casino may request information or documents needed to verify identity, age, payment ownership, source of funds or other account details. A bet, withdrawal or account feature may be delayed, restricted or cancelled while checks are completed. Any decision made under these rules will be handled in accordance with applicable law and the relevant account terms.

2. Placing and accepting bets

A bet is submitted when you select the relevant option, enter or confirm the stake, and complete the confirmation process shown on the website. A bet is not necessarily accepted merely because it has been submitted or appears briefly on screen. Acceptance may depend on the bet being recorded correctly in the operator’s system and the account having sufficient available funds.

Once a bet has been accepted, the details recorded in the account or betting history are the primary record of the transaction. You should check your betting history after placing a wager. If the bet does not appear, appears with different details, or seems to have been duplicated, do not place another wager until the position has been checked through the available account support process.

Before confirming a bet

Check that the correct game, event, market or selection is shown.
Review the stake and any displayed odds, payout or return information.
Consider any applicable minimum, maximum or transaction conditions.
Make sure your account has enough cleared funds for the intended stake.
Confirm the bet only when all details are correct.

The operator may refuse, limit, suspend or cancel a bet where permitted by law and the applicable terms. This may occur because of technical problems, suspected misuse, a breach of the rules, an integrity concern, an account restriction, a market being unavailable, or information being displayed incorrectly. A bet may also be subject to review where unusual activity or an obvious error is identified.

A bet cannot usually be changed after acceptance unless a specific feature or rule allows a change, cancellation or cash-out. You should not assume that a request to cancel a bet has been received or approved until the account displays confirmation.

3. Odds, results and settlement

Where odds, prizes or potential returns are displayed, they are provided for the relevant bet at the time shown and may be subject to the applicable game or market rules. Displayed information can change before acceptance. The amount returned on a winning bet is determined by the accepted stake, the applicable price or prize information, and any relevant conditions.

Bets are settled using the official result or settlement method specified for the particular game, event or market. Different products may use different sources or procedures. For example, a market may be settled on an official result, a declared outcome, a completed game state or another result described in its specific rules. You should review those rules before betting.

Result changes and abandoned events

If an event is postponed, abandoned, interrupted, altered or completed under unusual circumstances, settlement will follow the specific rules for that market. Some bets may remain valid, while others may be cancelled or settled in another way. A later change to a result will not automatically change a settlement unless the applicable rules or a lawful correction process require it.

Where a result cannot be determined reliably, the relevant bet may be declared void or handled under the specific product rules. If a bet is void, the stake may be returned where required by the applicable rules, but related bets in a combination or multiple wager may be affected differently. The terms displayed for the relevant bet take priority over general explanations on this page.

Errors and incorrect information

If an obvious error occurs in odds, prices, results, descriptions, settlement information or account balances, Clubhouse Casino may correct the error and apply the outcome that should have applied without the error, where permitted by law. If a bet was accepted because of a clear technical or pricing mistake, it may be reviewed, corrected or made void in accordance with the applicable terms.

Technical delays, interruptions, connection failures and device issues may affect the display or recording of a bet. The operator’s system records will generally be used to determine whether and when a bet was accepted. You should avoid repeatedly submitting a bet when the result of an earlier submission is unclear.

4. Accounts, payments and withdrawals

All betting activity must be conducted through an account registered to the player using it. You must not allow another person to place bets through your account, share access credentials, or operate more than one account where this is not permitted by the account terms. Clubhouse Casino may suspend account access while ownership, identity or account activity is reviewed.

Deposits and withdrawals are subject to the payment methods available on the website, verification checks, transaction conditions and applicable legal requirements. Funds may not be available for betting until a deposit has been successfully processed. A transaction can be declined, delayed, reversed or restricted for security, compliance or technical reasons.

You must use a payment method held in your own name or otherwise authorised for your use.
You must not deposit funds obtained unlawfully or use the account to transfer funds for another person.
A withdrawal may require verification before it is processed.
The operator may return funds through an approved method and may apply relevant transaction controls.
Any applicable fees, restrictions or processing conditions will be shown in the account or payment information.

Winnings and available balances may be subject to account checks, responsible gambling controls, anti-money laundering obligations and other legal requirements. Nothing on this page guarantees a particular processing time or outcome. You should review the current payment information and account terms before making a deposit or withdrawal.

5. Responsible betting and complaints

Betting should be treated as entertainment, not as a way to make money or recover losses. Only wager money you can afford to lose, set a budget before you begin, and take regular breaks. Do not bet when affected by alcohol, stress or other circumstances that may affect your judgement. Chasing losses can lead to harm and is not a safe betting strategy.

Set personal spending and time limits where those tools are available.
Keep betting separate from essential household expenses.
Do not borrow money to gamble or ask others to fund your betting.
Use a temporary break, account restriction or self-exclusion option if betting is becoming difficult to control.
Seek help from an appropriate Australian support service if gambling is causing financial, personal or emotional problems.

If you believe a bet has been recorded incorrectly, a result has been settled incorrectly, or an account transaction does not look right, review your betting history and raise the issue through the support channel available on the website. Include the relevant account or bet reference, the date and time, and a clear description of the concern. Do not send passwords or unnecessary sensitive information.

Complaints are reviewed under the operator’s applicable complaint-handling process. You may be asked to provide further information so the matter can be investigated. These Betting Rules are general information only and do not replace the full Terms and Conditions, product rules, privacy information or responsible gambling requirements that apply to your use of Clubhouse Casino.