Privacy Policy | Clubhouse Casino

Information we may collect

When you use Clubhouse Casino, we may handle information that identifies you, relates to your account, or is connected with the way you use the website. The information collected depends on the services you use, the checks that apply to your account, and the choices you make.

Account details, such as your name, date of birth, username, password, contact details and other information supplied when you register or update your account.
Identity and verification information, which may include documents or details needed to confirm your identity, age, address or eligibility to use the service.
Payment and transaction records, including deposits, withdrawals, gaming activity, payment method details, transaction references and related account history. Complete payment card details may be handled by payment providers rather than stored directly by the casino website.
Technical and device information, such as your IP address, browser type, operating system, device identifiers, language, time zone, general location information and details about how your device connects with the website.
Usage information, including pages viewed, features used, session information, preferences, communications with support and records of interactions with the website.
Information you provide in messages, enquiries, complaints, feedback, account requests or other communications.

You should provide information that is accurate and kept up to date. If you provide information about another person, you should have permission to do so and should make sure they understand that their information may be handled in connection with your request or account.

How and why we use information

Personal information may be used for the purposes reasonably connected with operating Clubhouse Casino and providing its services. This includes creating and managing your account, processing requested transactions, providing customer support, maintaining account records and communicating with you about your use of the website.

To register, verify and administer your account.
To confirm identity, age and account information where checks are required.
To process deposits, withdrawals and other account transactions.
To detect, prevent and investigate fraud, money laundering, account misuse, collusion, cheating and other security or integrity risks.
To comply with applicable legal, regulatory, tax, financial, responsible gambling and record-keeping obligations.
To monitor, maintain, test and improve the performance, security and functionality of the website.
To respond to questions, resolve problems, review complaints and provide support.
To understand general usage trends and improve content, features and player communications.
To send service messages, account notices and other essential communications.
To send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.

Some information is necessary for the website to provide an account or complete a requested service. If you do not provide information required for registration, verification, payments, security checks or legal compliance, we may be unable to open, maintain or fully operate your account.

We may use information in an aggregated or de-identified form for reporting, analysis, security monitoring and service improvement. Information used in this way is intended not to identify you directly.

Sharing, security and storage

We may share personal information where this is reasonably necessary to provide the service, protect players and the website, process transactions, or meet legal obligations. The types of organisations that may receive information include payment and financial service providers, identity and verification providers, technology and hosting providers, fraud and security specialists, customer support providers, professional advisers, and authorities or other organisations where disclosure is required or permitted.

Service providers may handle information only for relevant business, technical, payment, verification, security or support purposes. They may be required to protect the information and use it consistently with the services they provide. We do not intend to sell personal information as a standalone product.

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure systems, monitoring, authentication processes and staff or provider procedures. No online service can guarantee that information will always be completely secure, so you should also protect your password, use a secure device and notify support if you suspect unauthorised account activity.

Personal information may be stored or processed by service providers in locations outside Australia. Where this occurs, appropriate steps may be taken to help protect the information and support compliance with applicable privacy requirements. The safeguards that apply can depend on the type of information, the service involved and the location of the provider.

We keep personal information for as long as it is reasonably needed for the purposes described in this Privacy Policy. Some account, transaction, verification, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational considerations.

Cookies and similar technologies

Clubhouse Casino may use cookies and similar technologies to help the website function, remember preferences, maintain sessions, support security, understand website usage and improve the player experience. Cookies are small files or data entries stored on your device by your browser. Some are necessary for core features, while others may help with analytics, performance or relevant communications.

You can manage, block or delete cookies through your browser settings. You may also be able to receive a notice when a cookie is being placed on your device. If you disable necessary cookies, some account, security or website functions may not work properly. Browser settings differ, so refer to your browser's help information for instructions.

Information collected through cookies may be combined with other technical or account information where reasonably necessary for the purposes set out in this Privacy Policy. Cookie settings do not always remove information that has already been collected or affect essential records held for account, security or legal purposes.

Your privacy choices and data rights

You may have rights and choices relating to the personal information we hold about you. These rights can depend on the circumstances, the type of information involved and applicable privacy requirements. We may need to verify your identity before completing a request, particularly where the request concerns account security or confidential information.

Access: you can ask for information about the personal information held about you and, where appropriate, request a copy or explanation of how it is used.
Correction: you can ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: you can ask for your personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained for legal, security, transaction or dispute purposes.
Marketing consent: you can withdraw consent to marketing communications at any time. You can also use an unsubscribe option included in a marketing message where one is provided. Withdrawing marketing consent does not stop essential account, security or service communications.
Complaints and questions: you can contact us if you have a privacy question, believe information has been handled incorrectly, or want to raise a concern about this Privacy Policy.

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@clubhousecasino.best. Please explain your request clearly and include enough information for us to understand what you are asking for. Do not send unnecessary payment card details or passwords. We will review the request and respond within a reasonable timeframe, subject to identity checks, applicable requirements and any valid exceptions.

If a request cannot be completed in full, we may explain the reason, such as a legal record-keeping requirement, the need to protect another person's information, an unresolved security concern, or the need to preserve information for a dispute or investigation.

Changes to this Privacy Policy

This Privacy Policy may be updated when the website, services, technology or privacy requirements change. The updated version will apply from the time it is made available on the website, unless a different effective date is stated. We encourage you to review this page from time to time so you remain informed about how personal information may be handled.