Responsible Gaming

Clubhouse Casino supports a balanced approach to gambling. Gambling should be treated as entertainment, not as a way to make money, solve financial problems or recover losses. Before you play, understand the risks, set limits that suit your circumstances and only gamble with money you can afford to lose. If gambling is no longer enjoyable or starts affecting your life, take a break and seek support.

Clubhouse Casino operates under licence No. 0000002 from the Tobique Gaming Commission and licence No. 8048/JAZ2020-13 from Curaçao eGaming, validated by Antillephone NV.

Our approach to safer gambling

Responsible gambling means making informed choices, staying in control and understanding that every gambling activity involves risk. Outcomes are based on chance, and no system, strategy or pattern can guarantee a win. Previous results do not predict future results. You should never assume that a game is due to pay out, that a loss can be recovered by continuing to play or that a winning streak will continue.

Clubhouse Casino provides information intended to help players make careful decisions. Our safer gambling information is not a guarantee that gambling will remain risk-free. Each player is responsible for deciding whether gambling is appropriate for them and for using available controls when needed. If you are uncertain about your ability to gamble safely, consider not gambling and speak with a qualified support service.

Gambling should never interfere with essentials such as rent, mortgage payments, food, utilities, education, medical care or other household commitments. Do not use borrowed money, credit intended for other purposes or funds belonging to another person. Keep gambling separate from your everyday budget and stop when the amount you planned to spend has been reached.

Key principles

Gamble for entertainment, not as an income source.
Only gamble with money you can comfortably afford to lose.
Set a spending limit and a time limit before you begin.
Do not chase losses or increase your spending to try to win back money.
Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
Take regular breaks and make time for work, family, friends and other interests.
Do not ask someone else to gamble for you or allow another person to use your account.
Keep your account details secure and review your activity regularly.
Never gamble if you are under the legal gambling age that applies to you.
Ask for help early if gambling is causing concern.

Understanding your gambling habits

Checking your gambling habits from time to time can help you identify changes before they become more serious. Consider how often you play, how much time you spend gambling and whether your spending is consistent with the budget you set. It may also help to consider how gambling makes you feel before, during and after a session.

Some people experience gambling-related harm gradually, while others notice a rapid change. There is no single level of gambling that is safe for everyone. A person may be experiencing a problem even if they have not lost a large amount of money, and financial loss is not the only possible harm. Gambling can affect relationships, work, study, sleep, physical health and emotional wellbeing.

Possible warning signs

Spending more time or money gambling than you intended.
Finding it difficult to stop, reduce your play or take a break.
Thinking about gambling frequently or feeling restless when you cannot gamble.
Chasing losses by continuing to play after losing money.
Hiding gambling activity, transactions or losses from family, friends or colleagues.
Borrowing money, selling possessions or missing payments to fund gambling.
Using money set aside for essential expenses.
Feeling anxious, irritable, ashamed or low because of gambling.
Arguing with people close to you about your gambling.
Missing work, study, appointments or social commitments.
Trying to stop or cut down but returning to gambling soon afterwards.
Believing that a big win is the only way to solve financial difficulties.

If any of these signs apply to you, stop gambling and consider speaking with someone you trust or a professional gambling support service. You do not need to wait until a crisis occurs. Early support can help you review your options, create a plan and reduce further harm.

A simple pre-play check

Have I set a realistic amount of money and time for this session?
Can I afford to lose this money without affecting my essential expenses?
Am I gambling because I want entertainment, or because I feel pressure to win money?
Am I calm and alert enough to make sensible decisions?
What will I do if I reach my limit or lose the amount I planned to spend?

Safer gambling tools and account controls

Account controls can make it easier to stay within a plan. Available options may vary according to the service, account status and requirements that apply to your location. Review the options available through your account or the official Clubhouse Casino support channels before you start gambling.

Set limits before you play

A spending limit can help you control the amount you deposit or use for gambling. Choose an amount based on your personal budget, not on the outcome you hope to achieve. You may also find it useful to set a session limit, a loss limit or a time reminder. A limit is most useful when it is set before gambling begins and treated as a firm stopping point.

Take a break

A temporary break can provide time to review your habits and focus on other activities. During a break, avoid opening alternative gambling accounts or using other services to continue playing. If you feel unable to take a break, consider asking for a longer restriction or self-exclusion and seek additional support.

Self-exclusion

Self-exclusion is a stronger account restriction for people who want to stop gambling for a defined period or indefinitely. When requesting self-exclusion, provide accurate information and do not attempt to bypass the restriction by creating another account or using another person's account. If you choose self-exclusion, also consider blocking gambling-related communications, removing gambling applications and asking a trusted person to support your decision.

Account and payment security

Use your own account and keep your login credentials private.
Do not share passwords, payment details or access devices with another person.
Review deposits, withdrawals and account activity so you can identify unexpected transactions.
Contact the official support channel promptly if you believe someone else has accessed your account.
Do not rely on gambling activity to meet financial obligations.
If you have concerns about spending, consider asking your bank or financial institution about available transaction controls.

Limits and restrictions may not take effect retrospectively and may not reverse money already spent. They are tools to support your decisions, not a substitute for a personal budget or professional advice. Read the relevant information carefully and ask for clarification if you do not understand how a control works.

Getting help and taking action

If gambling is affecting your finances, relationships, work, study or wellbeing, support is available. Speak openly with someone you trust, such as a family member, friend, doctor, counsellor or financial counsellor. You can also contact a recognised gambling support service in your state or territory, including an appropriate online or telephone service. These services can provide confidential information, counselling and practical guidance.

You can take several steps today. Stop gambling, sign out of your account, remove saved payment details where possible and avoid gambling advertisements or promotional messages. Write down your essential expenses and any gambling-related debts, and consider seeking independent financial advice. If you have shared finances, tell a trusted person what is happening so they can help you protect important household funds.

If you are worried about someone else

Gambling-related harm can affect partners, family members, friends and colleagues. Choose a calm time to raise your concerns without blame. Describe the changes you have noticed, explain how they affect you and encourage the person to seek professional support. Avoid covering losses, lending money for gambling or taking responsibility for controlling another adult's gambling. Protect your own finances and wellbeing, and seek support for yourself if needed.

Urgent support

If gambling has contributed to thoughts of self-harm, suicide, violence or immediate danger, stop using the service and seek urgent help through emergency services or a crisis support service available in your area. If you are in immediate danger, contact the relevant emergency service in Australia. You do not have to manage an urgent situation alone.

Contacting Clubhouse Casino

For questions about safer gambling tools, account restrictions or self-exclusion, use the official Clubhouse Casino support options shown on this website. Do not send account credentials or payment information through an unverified channel. Our support information can help explain available account processes, but it is not a replacement for independent gambling, medical or financial advice.

Responsible gambling is an ongoing choice. Review your limits regularly, take breaks when needed and act early if your gambling changes. If gambling no longer feels recreational, the safest option may be to stop completely and seek support.